Privacy Policy

1. Who We Are

This Privacy Policy describes how Vinte Solutions Pvt Ltd (“Vinte Solutions”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you use our websites, web & mobile apps, cloud platforms, databases, UI/UX services, AI/ML solutions, and cybersecurity offerings (collectively, the “Services”).

2. Scope

This policy applies to information we collect online (websites, forms, chat), in our products, and offline (events, sales, support). Separate terms may apply to specific products or client contracts; where those conflict, the contract governs for that engagement.

3. Information We Collect

• Contact & Identity: name, company, job title, email, phone, address, billing details.
• Account & Usage: login credentials, preferences, logs, activity, device info, IP address, browser/OS, pages viewed, timestamps.
• Transactional: proposals, agreements, purchase history, invoices, payment method (processed by PCI-compliant providers).
• Support & Communications: inquiries, tickets, feedback, call/chat recordings where permitted.
• Product Data: telemetry or diagnostics from our apps/services, subject to client configurations.
• Recruitment: CV/resume, work history, references (if you apply).
• Cookies & Similar Tech: analytics, preferences, advertising identifiers. See “Cookies” below.

4. How We Use Information

• Provide, operate, and improve our Services and websites.
• Personalize experiences, content, and UI/UX.
• Process orders, billing, and fulfill contracts.
• Deliver customer support, security monitoring, and incident response.
• Conduct analytics, product research, and AI/ML model improvements.
• Send service notices, updates, and—with consent or as allowed—marketing.
• Comply with legal obligations and enforce agreements.

5. Legal Bases (EEA/UK)

Where GDPR/UK GDPR applies, we process data under one or more of: contract performance, legitimate interests (e.g., security, product improvement), consent (e.g., marketing cookies), and legal obligation.

6. Cookies & Analytics

We use cookies, SDKs, and similar technologies for essential functionality, analytics (e.g., usage metrics), and—where enabled—advertising. You can manage preferences via your browser and (if available) our cookie banner/manager. Disabling certain cookies may impact functionality.

7. Sharing & Disclosure

• Service Providers: cloud hosting, analytics, payment processors, communications, security, and support—bound by contracts and confidentiality.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as permitted by law.
• Legal & Safety: to comply with law, protect rights, safety, and security, or prevent misuse/fraud.
• With Your Direction: integrations or third parties you choose.
• No Selling of Personal Data: We do not sell personal data. We also do not “share” personal data for cross-context behavioral advertising under CCPA/CPRA.

8. International Transfers

We may process data globally. Where required, we use safeguards such as Standard Contractual Clauses, international data transfer agreements, and technical/organizational measures to protect your information across borders.

9. Data Retention

We retain personal data only for as long as necessary to provide Services, fulfill the purposes described here, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

10. Security

We implement administrative, technical, and physical safeguards—such as encryption, access controls, logging, and secure development practices—to protect data. No system is 100% secure; please notify us promptly of any suspected incident affecting your account or data.

11. Your Rights

• EEA/UK/Similar: access, rectification, erasure, restriction, portability, and objection; withdraw consent where relied upon.
• California (CCPA/CPRA): right to know, delete, correct, and limit use of sensitive personal information; non-discrimination. We do not sell/share personal data.
• Other Regions: additional rights may apply under local laws.

To exercise rights, see “Contact Us” below. We may verify your identity as allowed by law.

12. Children’s Privacy

Our Services are not directed to children under the age required by local law (e.g., 13 or 16). We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us to request deletion.

13. Third-Party Links & Integrations

Our websites and products may link to or integrate with third-party services. Their privacy practices are governed by their own policies; we encourage you to review them before providing data or enabling integrations.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page (and, where appropriate, notified via email or in-product notice). Continued use of the Services after changes means you acknowledge the updated policy.

15. Contact Us

Questions, requests, or concerns about this Privacy Policy or our data practices? Contact us at: privacy@vintesolutions.com or contact@vintesolutions.com.

Mailing Address: Ahmedabad, Gujarat, India